Billing FAQ

disclaimer: Some accounts for services other than standard shared virtual hosting may have signed individual contracts designed for the needs of their specific account holders and the billing specifications as agreed upon by the account holders and Superstacks.com will always take precedence over the following general FAQ.

· How can I pay for my Account?

· Does Superstacks.com have standard payment terms?

· Do international customers have separate payment terms?

· Are there any penalties for late payment?

· Can customers track their billing history online?

· Who can I contact if there are questions about my account?

· How do I renew my account?



How can I pay for my account?
Superstacks.com accepts Visa and MasterCard credit cards only. Payments may not be made by check or money order. To submit a payment Click Here to login into your billing account. In certain situations we may accept other forms of payment as agreed upon by the client and an account representative

Does Superstacks.com have standard payment terms?
Customers will have to choose from a month-to-month or a 12-month billing cycle. Upon receipt of payment, customers shall receive a receipt via email for their records. Please note that payment is non-refundable for all re-sold accounts and accounts that are renewing.

Do international customers have separate payment terms?
We only accept credit card payment (Visa and MasterCard) for International orders. All funds must be in US dollars. If you have special billing needs, please contact an Accounts Representative at sales@Superstacks.com.

Are there any penalties for late payment?
All accounts have a grace period of five (5) days from when the account is due. If payment is not received by the end of the grace period, there shall be a $10.00 late payment fee.

Can customers track their billing history online?
YES, customers can track their billing history by logging into their billing accounts
Click Here to login into your account.

Who can I contact if there are questions about my account?
You can send email to: billing@Superstacks.com or
Click Here to log into your customer account and submit a support ticket.

How do I renew my account?
Your account will automatically be renewed when your billing period expires unless you contact Superstacks.com's accounting department and close or suspend the account. Account suspensions and terminations must be received in writing; by mail (U.S. Postal Service ONLY), email and fax notifications are acceptable.